Call center outsourcing has been around for a long time. However, there have been some very recent changes in the face of this industry. Of course technology has always been the primary moving force that can really make as well as break an industry. When new technology is created, there are inevitably new needs that are fulfilled as well as new possibilities that are opened up. Of course technology also makes some old ways and old technologies obsolete. Both of these occurred with the development of VOIP phone communications technologies.
The VOIP phone or the IP phone is the most common type of phone used in most contact center outsourcing companies. VOIP is short for voice over IP. This kind of technology runs on IP networks like the ones used for the internet as opposed to the one used in the usual PSTN kind of connection system Thus, since these calls are done through the Internet or in any secure IP network like those used in one company, the calls are much cheaper. These phones has so many kinds of uses and features that the usual analog phone technology cannot support. As such, many other possibilities are opened for the user. Long distance calling, for instance, has become so easy and cheap and clear as well unlike before when analog technology used private satellite networks which were not only costly but also slower. And this is the primary reason that the VOIP or the IP phone has been in usage in call center outsourcing inshore as well as offshore. It call even support such features like the email like identifications that would allow you to better screen your contacts as well as to easily remember the names as well as the phone numbers.
Because of this, call center outsourcing has really destroyed much of the onshore call center industry. Contact center companies have set their bases offshore where there is cheaper labor to be had for the same if not for better service quality. Let us face the facts; call center outsourcing is going to lead us to the future. What can we do to stop the wave of the future? Some people may thing that it is unfair and that these jobs should stay here in the United States. However nothing can be done. It seems that globalization, which has been siphoning resources from the east back into the west, has finally started to siphon just a little bit of the west back to the east. There is really nothing that one can do to stop the wave of the future.
The VOIP phone or the IP phone is the most common type of phone used in most contact center outsourcing companies. VOIP is short for voice over IP. This kind of technology runs on IP networks like the ones used for the internet as opposed to the one used in the usual PSTN kind of connection system Thus, since these calls are done through the Internet or in any secure IP network like those used in one company, the calls are much cheaper. These phones has so many kinds of uses and features that the usual analog phone technology cannot support. As such, many other possibilities are opened for the user. Long distance calling, for instance, has become so easy and cheap and clear as well unlike before when analog technology used private satellite networks which were not only costly but also slower. And this is the primary reason that the VOIP or the IP phone has been in usage in call center outsourcing inshore as well as offshore. It call even support such features like the email like identifications that would allow you to better screen your contacts as well as to easily remember the names as well as the phone numbers.
Because of this, call center outsourcing has really destroyed much of the onshore call center industry. Contact center companies have set their bases offshore where there is cheaper labor to be had for the same if not for better service quality. Let us face the facts; call center outsourcing is going to lead us to the future. What can we do to stop the wave of the future? Some people may thing that it is unfair and that these jobs should stay here in the United States. However nothing can be done. It seems that globalization, which has been siphoning resources from the east back into the west, has finally started to siphon just a little bit of the west back to the east. There is really nothing that one can do to stop the wave of the future.
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